MICROFINANCE PAPER WRAP-UP: “Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons from Armenia, Australia and Singapore,” by Massimiliano Gangi et al

This paper explores the potential of introducing an independent ombudsman system to address complaints by consumers against financial services providers (FSPs) in Mongolia by exploring existing dispute resolution systems in Armenia, Australia and Singapore.

Among the similarities of these three systems are:

MICROFINANCE EVENT: Technology for Change Asia; March 20-21, 2023; Singapore

The third iteration of this annual event will focus on how technology “can be applied to long-standing social challenges to connect with the consumer.” The event offers virtual sessions on March 20 and in-person sessions on March 21 on topics including: (1) Unlocking the Power of

MICROCAPITAL BRIEF: Grameen Crédit Agricole Foundation Loans $1.9m to ACF for Microfinance in Kazakhstan

Asian Credit Fund (ACF), a rural microfinance institution (MFI) in Kazakhstan, recently borrowed approximately USD 2 million from the Luxembourg-based Grameen Crédit Agricole (GCA) Foundation. Founded in 1997 by the US-based NGO Mercy Corps, ACF provides

MICROCAPITAL BRIEF: Google Pay Partners with Western Union, Wise to Allow US Users to Send Remittances to India, Singapore; Plans to Expand Worldwide

Google Pay, a service of US-based technology firm Google, recently partnered with money transfer companies Western Union and Wise to allow Google Pay users in the US to send money to individuals in India and Singapore. The service does not allow payments from other countries to the US or payments to or from businesses. However,

MICROCAPITAL BRIEF: Singapore, Rwanda Implementing 1st Rollout of E-commerce Platform Proxtera; Promising SMEs International, Domestic Connections to Customers, Vendors, Logistics, Financial Services

Rwanda’s Ministry of Trade and Industry (MINICOM) and the Monetary Authority of Singapore (MAS) recently signed a deal to implement the small and medium-sized enterprise (SME) platform Proxtera in Rwanda. As the successor to Business sans Borders, Proxtera