MICROFINANCE PAPER WRAP-UP: “Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons from Armenia, Australia and Singapore,” by Massimiliano Gangi et al

This paper explores the potential of introducing an independent ombudsman system to address complaints by consumers against financial services providers (FSPs) in Mongolia by exploring existing dispute resolution systems in Armenia, Australia and Singapore.

Among the similarities of these three systems are:

MICROFINANCE EVENT: Impact Investment Summit Asia Pacific; March 29 – April 1, 2022; Sydney, Australia

Themed “Collective Wisdom, Courage, and Urgent Action,” the goal of this event is to encourage greater use of “capital as a force for good.” Its speakers represent investors seeking to promote