This report provides insight into the experience of financial services provider (FSP) clients, including quantitative comparisons of FSPs across regions and snapshots of FSP performance in Cambodia, Ecuador, India, Indonesia and Uganda.
The authors constructed the dataset from
This year’s second annual Microfinance Index from US-based impact measurement firm 60 Decibels draws on phone calls to approximately 32,000 users of microfinance services delivered by 115 financial services providers (FSPs) in 32 countries. In general, FSP clients reported higher confidence in dealing with economic shocks than
Using data from approximately 18,000 beneficiaries of 72 microfinance institutions (MFIs) in 41 countries, the authors of this report rank the participating MFIs based on social impact. The researchers collected the data via surveys administered to 250 randomly selected clients for each MFI. The surveys covered 18 indicators, such as