MICROCAPITAL BRIEF: “SPM in Microfinance 24*7 Helpline” Offers Advice to Front-Line Workers Regarding Social Performance Management

Founded in 2011 in India, “SPM in Microfinance 24*7 Helpline” is an online resource that aims to help institutions and individuals worldwide with issues related to social performance management (SPM) in microfinance [1]. SPM is defined as “an institutionalized process which involves setting clear social objectives, monitoring and assessing progress towards achieving these, and using this information to improve overall organizational performance.” The helpline has a specific focus on “last-mile” microfinance staff who are responsible for collecting and compiling SPM data and might have queries about interpreting data and understanding different reporting formats. Queries can be posted on the helpline’s Facebook page at https://www.facebook.com/spmhelpline or submitted through email at spmgyan at gmail.com.

By Nisha Koul, Research Associate

Sources and Additional Resources:

[1] Information provided to MicroCapital, January 2012.

MicroCapital.org story, December 3, 2011, “MICROCAPITAL BRIEF: New Imp-Act Website Goes Live, Covering Social Performance in Microfinance,” https://www.microcapital.org/microcapital-brief-new-imp-act-website-goes-live-covering-social-performance-in-microfinance/

MicroCapital.org story, July 18, 2011, “MICROCAPITAL BRIEF: Imp-Act, MicroSave Launch Guidance Notes on Social Performance Management for Microfinance Institutions (MFIs),” https://www.microcapital.org/microcapital-brief-imp-act-microsave-launch-guidance-notes-on-social-performance-management-for-microfinance-institutions-mfis/

MicroCapital.org story, April 26, 2011, “MICROCAPITAL BRIEF: MicroSave Launches Social Performance Management (SPM) Toolkit for Microfinance Institutions (MFIs),” https://www.microcapital.org/microcapital-brief-microsave-launches-social-performance-management-spm-toolkit-for-microfinance-institutions-mfis/MicroCapital Universe Profile:

MicroCapital Universe Profile: SPM in Microfinance 24*7 Helpline, https://www.microcapital.org/microfinanceuniverse/tiki-index.php?page=SPM+in+Microfinance+24*7+Helpline

Browse the MicroCapital Universe and add your entry to the wiki at https://www.microcapital.org/microfinanceuniverse/

 

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