Published by Louis Berger Group, November 2019, 9 pages, available at https://sakchyam.com.np/wp-content/uploads/2019/12/Improving-Operational-Efficiency-of-MFIs-through-Tablet-Banking.pdf
The authors argue that “tablet banking” can reduce the operational costs of microfinance institutions (MFIs) while improving the quality of customer service. Through the Sakchyam Access to Finance Program, approximately 2,300 tablets were provided to 10 MFIs in Nepal for use by staff in a total of 486 branches. Based on observations of this rollout, the authors identify three partially overlapping questions